Please choose carefully when shopping at the Duplisoft site. Our sales consultants will be happy to match a solution to your needs. Refunds and exchanges will be provided in line with your rights as a consumer and the additional policies and warranties summarised below. We will normally only refund in the event the goods: are of unacceptable quality (eg. due to a defect); are unfit for a purpose that you disclosed to us; or do not match the description by which they were sold; or where otherwise required by statute.

Refunds will not be provided if you simply change your mind. In some circumstances, we may need to send the item to the manufacturer for assessment to determine whether or not you are entitled to an exchange, refund or repair. If we accept merchandise for return that does not fall into any of the above categories, we may charge a 15% restocking fee if the goods have been opened, or the packaging is damaged. We recommend that you retain your proof of purchase.
 

Refunds

Unless otherwise specified for particular products, we shall refund you your payment if you decide to cancel your orders within twenty four (24) hours after your order has been confirmed and prior to shipment except for the transaction fees charged which is non-refundable. Once your order has been shipped, refund is not allowed.
 

Return Policy

We offer a 14-day money back guarantee (from received date) for defective products. Email your intent for a product return to support@duplisoft.com.my. Once we’ve confirmed the defect and approved your return request, please ship the product(s) back to us on your own cost and we’ll deliver you the replacement product(s) within 10 – 15 working days. To return your products, please send the whole product(s) back with its original packaging to:

Duplisoft Sdn. Bhd.
Suite 2-03, 4805 CBD Perdana 2,
Jalan Perdana (off Persiaran Flora),
Cyber 12, Cyberjaya 63000,
Selangor Darul Ehsan.